Increase Customer NPS with Ten

How to drive your bank’s Net Promoter Score performance

Customer NPS for our banking clients increases as concierge use increases.

The world’s top private and retail banks have found that travel and lifestyle services boost the NPS of their valued customers.

Members love the personalized touch, and as a result, the service NPS is typically comparable to some of the world’s biggest and most-loved global brands. The service NPS ‘halo’ effect also lifts the bank’s customers’ NPS with an average of +15 points for the customer cohort that use the service compared to those who don’t.

We adopt a partnership approach, ensuring a smooth implementation from start to finish. The partnership commercials can be (and often are) linked to the program’s NPS performance.

Our Case Studies

How the high-net-worth and mass-affluent will travel in 2022 and beyond

Capitalize on luxury travel trends to increase customer lifetime value.

Lifestyle Service Open APIs Fuel Customer Experience and Value

Leading banks and financial services firms offer travel and lifestyle concierge services as part of their customer experience (CX) strategy. Open APIs allow these companies to surface the most relevant lifestyle services to their customers within their digital platforms and apps, growing acquisition, retention, engagement and card spend.

Interest rates are changing and so are customer strategies in financial services…

Private and retail banks should be working on their customer strategy when interest rates rise. Here are proven ways to invest in customer retention and acquisition.

The Value of Concierge

“We’re able to leverage the many choices available to open up conversations with clients… so we learn more and build deeper relationships.” – Senior Relationship Manager, a global private bank

Use Content To Attract And Retain High And Ultra-High Net Worth Individuals

Content is a key tool used to attract, engage, convert and retain high and ultra-high net worth individuals. So, how do you create content for this discerning demographic and what kind of impact can you expect? Download this white paper to uncover the content-marketing practices that can transform your HNWI/UHNWI business.

What Can Loyalty Points Buy?

Driving engagement and spend, loyalty programs are key to customer retention. Yet with an estimated 50% of points never redeemed, there’s a risk of disengagement and financial liability. Here’s how you can encourage point spend and enhance lifetime loyalty.

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