The world’s top private and retail banks have found that travel and lifestyle services boost the NPS of their valued customers.
Members love the personalized touch, and as a result, the service NPS is typically comparable to some of the world’s biggest and most-loved global brands. The service NPS ‘halo’ effect also lifts the bank’s customers’ NPS with an average of +15 points for the customer cohort that use the service compared to those who don’t.
We adopt a partnership approach, ensuring a smooth implementation from start to finish. The partnership commercials can be (and often are) linked to the program’s NPS performance.