Case Study Value of Concierge

How COVID-19 changed the needs and behavior of the affluent

What’s next and what does it mean for you? 

Businesses need to lead and contribute to new ways of engaging their customers and colleagues. Our mission is to be the most trusted lifestyle service provider for you.

For our corporate partners, this is your time to shine – to have a lasting impact, and to build loyalty and meaningful relationships with your customers. Our lifestyle concierge service works as a strategic engagement tool that shows you are willing to go the extra mile to help your customers feel appreciated and valued. After all, your success depends upon the satisfaction of the tribe that you serve – and a service like this won’t be forgotten.

Our Case Studies

How the high-net-worth and mass-affluent will travel in 2022 and beyond

Capitalize on luxury travel trends to increase customer lifetime value.

Lifestyle Service Open APIs Fuel Customer Experience and Value

Leading banks and financial services firms offer travel and lifestyle concierge services as part of their customer experience (CX) strategy. Open APIs allow these companies to surface the most relevant lifestyle services to their customers within their digital platforms and apps, growing acquisition, retention, engagement and card spend.

Interest rates are changing and so are customer strategies in financial services…

Private and retail banks should be working on their customer strategy when interest rates rise. Here are proven ways to invest in customer retention and acquisition.

The Value of Concierge

“We’re able to leverage the many choices available to open up conversations with clients… so we learn more and build deeper relationships.” – Senior Relationship Manager, a global private bank

How to drive your bank’s Net Promoter Score performance

Customer NPS for our banking clients increases as concierge use increases.

Use Content To Attract And Retain High And Ultra-High Net Worth Individuals

Content is a key tool used to attract, engage, convert and retain high and ultra-high net worth individuals. So, how do you create content for this discerning demographic and what kind of impact can you expect? Download this white paper to uncover the content-marketing practices that can transform your HNWI/UHNWI business.

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